Refund Policy

Salon Guild CRM, part of the Opti Flo ecosystem

Last updated: 28 July 2026

This document is not legal advice and should be reviewed by a solicitor before publication.

This policy explains how refunds work for Salon Guild CRM subscriptions. It should be read alongside our Terms of Service, which governs your subscription generally.

1. The 30-day money-back guarantee

If you're not satisfied with Salon Guild CRM within the first 30 days of your initial signup, we'll refund you in full. To request this, contact support@optiflo.app within 30 days of the date you signed up, let us know you'd like to cancel, and we will:

• Cancel your subscription
• Delete your account and the data associated with it, per the retention practices in our Privacy Policy
• Refund the payment you've made in full, to your original payment method

Refunds under this guarantee are typically processed within 5 to 10 working days, depending on your bank or card provider.

2. What the 30-day window covers

The 30-day guarantee applies once, to your initial signup. It is intended to give you a genuine trial period to decide whether Salon Guild CRM is right for your business. It does not reset with each billing cycle, and does not apply to re-subscriptions after a previous cancellation, refund, or account closure.

3. Cancelling after the 30-day window

You can cancel your subscription at any time from your account settings. Cancelling after the 30-day window stops future billing, but does not refund the current billing period you've already paid for. Your access continues until the end of that period, after which your account is closed per our data retention practices.

4. Upgrades, downgrades, and location add-ons

Where you upgrade your plan tier, any price difference is charged on a pro-rated basis for the remainder of the current billing period; this pro-rated charge is not covered by the 30-day guarantee, which applies only to your initial signup. Downgrades take effect at your next billing cycle and are not refunded for the period already paid. The same applies to adding or removing extra locations on Pro or Elite.

5. Usage-based charges

Communications usage (phone numbers, SMS, calls, email beyond your plan's included allowance) and AI credit top-ups are billed as used and are non-refundable once the usage has occurred, in the same way a utility bill isn't refundable after the service has been used.

6. Elite waitlist and downgraded provisioning

If you sign up for Elite while it's at capacity, you're provisioned on Pro and placed on the Elite waitlist. You are only charged the Pro rate while waitlisted, so this situation does not require a refund; if you'd prefer not to be provisioned on Pro while waiting, contact support@optiflo.app before completing signup.

7. Disputes

If you believe you've been charged in error, contact support@optiflo.app in the first instance so we can look into it directly, before raising a dispute with your bank or card provider. Most billing issues can be resolved faster this way.

8. Contact us

Opti Flo Apps Ltd
SIU Offices, 4-6 Greatorex Street, London, E1 5NF, United Kingdom
support@optiflo.app